Baker Integrated Technologies
makes communicating easy.
Questions
- Does
DISPATCHWorks have sufficient redundancy to prevent a single
point of failure?
- How
does DISPATCHWorks interface with radios and telephones? What
about Enhanced 9-1-1 systems?
- Why
would I integrate DISPATCHWorks with Computer Aided Dispatch
(CAD) systems?
- What
existing consoles will DISPATCHWorks replace?
- How does the DISPATCHWorks system provide a TDD/TTY interface?
Answers
Does
DISPATCHWorks have sufficient redundancy to prevent a single point
of failure?
Yes. The Common Equipment Cabinet houses two identical subsystems, so
that a failure of any single component causes the redundant system to
handle all operations. An alarm indicates the failure, but no service
degradation occurs. Back to top
How
does DISPATCHWorks interface with radios and telephones? What about
Enhanced 9-1-1 systems?
The DISPATCHWorks integrated communications system has interfaces
for various radio, telephone, and E9-1-1 systems. Several "integrated"
systems available today use a common headset to interface with separate
telephone and radio systems. DISPATCHWorks goes beyond that to
provide complete systems integration. A single workstation computer controls
all aspects of radio, telephone, TDD, and E9-1-1 system operation. Back
to top
Why
would I integrate DISPATCHWorks with my Computer Aided Dispatch
(CAD) system?
DISPATCHWorks is an open architecture system, utilizing industry-standard
operating systems for both workstations and central communications equipment.
This allows our system to pass information back and forth to a wide variety
of CAD and Records Management Systems (RMS), utilizing our API called
DISPATCHAccess. Examples of the benefits of such a system include a single
keyboard and mouse for all communications and CAD functions, being able
to launch telephone or radio calls straight from the CAD system, and having
Automatic Number Identification and Automatic Location Identification
(ANI/ALI) information sent directly to the CAD system. These and other
applications greatly enhance the way Public Safety centers perform their
jobs, ultimately providing better service to the general public. Back
to top
What
existing consoles will DISPATCHWorks replace?
All of them. DISPATCHWorks
is an integrated communications control system that can be used to replace
your radio, telephone, and Enhanced 9-1-1 consoles, as well as the TDD/TTY
device and Alert Tone system. Back
to top
How
does the DISPATCHWorks system provide a TDD/TTY interface?
Because DISPATCHWorks is a software platform, a TDD/TTY graphical
interface is provided at each and every operator workstation, offering
full compliance with the American with Disabilities Act of 1990. Back
to top
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